FYE Reviews
FYE has an overall rating of 3.1 based on 243 reviews. Customer feedback on FYE is mixed: FYE reviewers highlight positive aspects like wide selection of products, competitive pricing, helpful customer service and fast shipping, which strongly appeal to music and movie enthusiasts, collectors, and pop culture fans. However, FYE is often criticized for its website navigation issues, occasional stock shortages, slow response times and limited physical store locations.
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How would you rate FYE?
All FYE Reviews (243)
ray_Mujalli94
May 25, 2026
"Really glad my order came exactly right"
I ordered a couple of movies and a shirt from fye.com, and I was relieved when everything showed up exactly how I picked it. The shirt size was right, the movie titles were correct, and even the cover versions matched, which I really appreciated because I had been a little worried about that.
Shipping did take a bit longer than I was hoping, but I’m grateful the order itself was accurate and there weren’t any weird mix-ups. Overall, it was a solid experience, and I’d be comfortable ordering from them again
Shipping did take a bit longer than I was hoping, but I’m grateful the order itself was accurate and there weren’t any weird mix-ups. Overall, it was a solid experience, and I’d be comfortable ordering from them again
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john_Johnson93
April 06, 2026
"The tracking was kinda confusing and didn’t update..."
The tracking was kinda confusing and didn’t update until late, but like I said, the package still showed up okay. Like I said, it wasn’t a huge issue, just a little annoying not knowing where it was for a bit.
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joyce1994
March 22, 2026
"I hoped this would be better by..."
I hoped this would be better by now, but it’s the same issue again. The site is just messy to navigate, and I couldn’t find anything without digging around. Really frustrating when all I’m trying to do is get to what I need quickly
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melodykennard4643
March 15, 2026
"Usually has what I need..."
They usually have what I’m looking for, which is nice. The stock is good most of the time... though there were a couple things sold out when I checked...
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Kristine_lengerich96
March 03, 2026
"Membership billing was okay, but I’d prefer clearer reminders"
I got charged for the membership and was a little worried at first because I’m careful about unexpected charges. Support explained it quickly, though, and that made me feel better. Canceling was simple enough, but I do wish the renewal reminders were more obvious so there’s less chance of being caught off guard...
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Charles.brown
March 03, 2026
"It showed up in rough shape. The..."
It showed up in rough shape. The case was cracked and the disc had noticeable scratches on it. I tried reaching out for help, but I kept getting bounced around in a support loop without anyone really resolving it. Frustrating experience overall
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hello_joyce979
February 28, 2026
"Honestly, the packaging was way better than expected"
I ordered a couple of movies from fye.com, and I’ll admit I was already bracing myself to have to complain or ask for an apology if they showed up damaged. But the packaging was actually really solid. Everything was packed tight in the box and didn’t look like it had just been thrown in there.
No cracked cases, no bent corners, nothing annoying like that, which is more than I can say for a lot of online orders I’ve gotten. I was pleasantly surprised and happy with how it arrived, so I’d definitely order from them again.
No cracked cases, no bent corners, nothing annoying like that, which is more than I can say for a lot of online orders I’ve gotten. I was pleasantly surprised and happy with how it arrived, so I’d definitely order from them again.
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john_Barbian75
January 25, 2026
"Shipping had me a little worried"
My order did show up in decent shape, so that was fine, but the shipping took longer than I expected. The tracking barely updated, which made me nervous for a bit, like I was starting to wonder if I’d been fooled or if the package wasn’t actually coming. It wasn’t a terrible experience overall, I just wish it had arrived faster and had better tracking updates
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shelley_Hattley04
January 06, 2026
"Not much of what I was looking for"
I stopped in hoping to grab my usual stuff, but the selection was disappointing. I couldn’t find about half the things I normally buy. Maybe it was just that day, but it kind of made me feel like they don’t keep a great variety in stock overall.
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Leroy_goodman92
December 31, 2025
"I ordered something from FYE and had..."
I ordered something from FYE and had a question about my shipment, but trying to get help was frustrating. I’ll admit I’m not the most patient person, especially when I’m busy and already checking tracking way too much, but I sent a message and didn’t hear back for days.
When they finally responded, it felt like a generic copy-and-paste reply and didn’t really answer what I needed. I do like some of the stuff they sell, so maybe I’ll still browse the site, but their customer service really needs to be quicker and more helpful
When they finally responded, it felt like a generic copy-and-paste reply and didn’t really answer what I needed. I do like some of the stuff they sell, so maybe I’ll still browse the site, but their customer service really needs to be quicker and more helpful
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lewisburtts2245
December 29, 2025
"Return went smoothly"
I had to send back an item because the size was wrong, i mostly just remember it being painless. I don’t recall every step, but nothing stood out as annoying. The refund came through a few days later, so overall I was happy with how it went.
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Ethel-andrews
December 27, 2025
"Preorder never showed up"
I preordered from FYE because I figured it would ship around release day, but it just never happened. No real updates or anything, so I was basically left waiting and wondering what was going on. Then when I tried to get help, I had to sit around waiting in a queue just to chase them for information. Super annoying experience overall, and I definitely won’t be preordering from here again.
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RobertNoga
December 22, 2025
"Good prices on what I needed"
I ended up paying less than I thought I would, so I’m happy with it, if that makes sense.
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FYE Q&A
I ordered "god speaking" cd from you for $1.50. i paid over $14 for rush order as i need it for my work. where is it?
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Why don't you telephone customer service?
sadleopard283
January 24, 2020
“there is none. only for their ripoff Backstage Pass customers who get ripped off $11.99/month to receive a 10% discount. None for deceived and ripped off regular ordering customers.”
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What made you choose f.y.e. over similar businesses?
crazyduck220
January 24, 2020
“they had something supposedly available used for $31.27 that some third party vendor on ebay is overcharging $79.99 for new. A used Blu-ray is as good as new as long as the previous owner didn't intentionally scratch or gouge it with a screwdriver.”
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